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Shipping & Processing

Shipping & Processing Information

Most orders are prepared and shipped within 2–3 business days. Personalized or custom orders may require additional production time. Shipping time begins once your order has been completed and handed to the carrier.

2-3 days

Typical Processing Time

North America

Shipping Coverage

Order Fulfillment

How your order reaches you

From our Granbury workshop to your door, each order is carefully prepared, packed, and shipped with protection in mind.

Order Processing

Shipping & Tracking

Protective Packaging

Most orders are prepared within 2–3 business days. Personalized or custom pieces may require additional production time depending on the design.

Orders are shipped using reliable carrier services. Tracking information is provided when available once your order is on the way.

Each order is carefully packed with appropriate protective materials to help prevent damage during transit.

Returns & Order Protection

Final Sale Policy

Please inspect your order immediately upon delivery and before assembly, installation, modification, or use. If an item arrives damaged, defective, or incorrect, contact us within 48 hours at woodkeepsakeco@gmail.com with your order number and clear photos of the item, packaging, and shipping box.

Damage caused after delivery by assembly, installation, modification, misuse, accidental breakage, or improper handling is not covered and is not eligible for replacement or refund.

Custom Orders, Returns & Damage Claims

Damaged or Incorrect Orders

Damage After Delivery

Because our products are handcrafted, produced to order, and in many cases personalized or customized, all sales are final. We do not accept returns or exchanges for change of mind, incorrect selections, measurements, colors, designs, or personalization information provided by the customer.

Packaging & Damage Claims

Please keep all original packaging, including the shipping box and protective materials, until your order has been inspected and any damage claim has been resolved.