Returns & Refund Policy

Last updated: October 2, 2026

Wood & Keepsake Co. is operated by Precision Axis Solution LLC d/b/a Wood & Keepsake Co.

Because our products are handcrafted, produced to order, and in many cases personalized or customized, all sales are final, except where otherwise required by applicable law or as specifically provided below.

Returns and Exchanges

We do not accept returns or exchanges for:

  • Change of mind or buyer’s remorse.

  • Incorrect product, size, color, material, design, or option selected by the customer.

  • Incorrect names, dates, wording, spelling, measurements, or other personalization information provided by the customer.

  • Personalized, customized, or made-to-order products.

  • Damage occurring after delivery through assembly, installation, modification, misuse, accidental breakage, improper handling, or failure to follow applicable instructions.

Please carefully review all selections and personalization information before submitting your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery and before assembly, installation, modification, or use.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at:

woodkeepsakeco@gmail.com

Please include:

  • Your order number.

  • Clear photographs of the entire item.

  • Close-up photographs showing the damage or problem.

  • Photographs of the shipping box and protective packaging.

We will review the information provided and determine the appropriate resolution based on the circumstances of the claim.

Submitting a claim does not automatically guarantee a refund or replacement.

Shipping Damage

If an item appears to have been damaged during transportation, please retain all original packaging, shipping materials, and the shipping box until the claim has been reviewed and resolved.

The shipping carrier or insurance provider may require photographs, packaging, or other evidence in connection with a damage claim.

Do not discard the packaging before we confirm that it is no longer needed.

Damage After Delivery

Damage that occurs after successful delivery is not considered shipping damage or a manufacturing defect.

We do not provide refunds or free replacements for damage caused by:

  • Assembly or installation.

  • Improper handling.

  • Dropping or accidental breakage.

  • Modification or alteration of the product.

  • Misuse.

  • Exposure to conditions unsuitable for the product.

  • Damage occurring after the customer begins using or assembling the item.

Customers should inspect all components before beginning assembly or installation.

Customer-Provided Information

Wood & Keepsake Co. is not responsible for errors resulting from information supplied or approved by the customer, including spelling, names, dates, measurements, wording, colors, design selections, or other customization details.

If we make an error that differs from the information submitted with the order, contact us within 48 hours of delivery so we can review the issue.

Cancellations

Because many orders enter production specifically for the customer, cancellations are not guaranteed.

If you need to request a cancellation, contact us as soon as possible at woodkeepsakeco@gmail.com.

If production, personalization, or fabrication has already begun, the order cannot be canceled.

Authorized Returns

Do not send any product back to us without prior written authorization.

If we determine that a return is necessary to resolve an approved claim, we will provide return instructions and the appropriate return address.

Unauthorized returns may be refused and may not qualify for a refund or replacement.

Refunds and Replacements

When a claim is approved, the appropriate resolution may include, depending on the circumstances:

  • Replacement of the affected item or component.

  • Correction or remake of the item.

  • Partial refund.

  • Full refund.

The appropriate resolution will be determined after reviewing the claim and any supporting documentation.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.

Contact Us

Questions concerning an order, damage claim, refund, or this policy may be sent to:

Precision Axis Solution LLC d/b/a Wood & Keepsake Co.
Granbury, Texas, United States
woodkeepsakeco@gmail.com